Terms & Conditions for White Grizzly Cat Skiing
By making a reservation at White Grizzly, you are agreeing, on behalf of yourself and all other individuals that you book for, to be bound by these Terms & Conditions. You further agree that you are acting as an agent for such other individuals and these Terms & Conditions shall apply to them.
Deposits
To confirm your reservation we require a non-refundable 50% deposit. Reservations will not be held until payment is received. A final deposit payment of 50% of your total amount is due on or before September 1st. For your convenience, we will send a reminder of the balance owing four weeks prior to the due date. If the final payment has not been received by the September 1st deadline, we will regretfully assume that you do not wish to keep your reservation and will resell your space without notice. Bookings made after September 1st require the entire 100% payment to secure a seat. All payments are non-refundable.
Should multiple individuals or groups wish to book the same dates, the spaces will be awarded to the first party that makes a deposit.
Please note that you will not be eligible for a refund based on any failure or refusal to sign the Waiver (see Waiver requirement below). PLEASE READ THE WAIVER CAREFULLY prior to booking and paying your deposit!
Cancellation and Refund Policy
Many types of weather conditions can be encountered during your skiing experience. It is an extremely rare occurrence that weather would make it impossible for us to operate. However, as White Grizzly has no control over the weather, natural forces and events, there is no guarantee of the conditions that you will encounter during your trip. White Grizzly does not provide refunds for any reason. Under no circumstances is White Grizzly responsible for the clients’ inconvenience or travel expenses.
Release of Liability
Please read this Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement (“Waiver”) carefully. By signing you will waive or give up certain legal rights, including the right to sue for negligence, breach of contract, or breach of any Occupiers Liability Act or claim compensation following an accident.
Wilderness skiing and snowboarding involves risks, dangers and hazards in addition to those normally associated with downhill skiing and snowboarding. A Waiver is required to be signed by all guests prior to participating. All guests will complete the Waiver through our on-line waiver system. If a waiver is not completed, a guest will not be permitted to participate in on mountain activities. This includes the individual making a reservation, as well as all other guests who wish to participate.
All claims – regardless of a guest’s nationality – shall be governed in all respects and interpreted in accordance with the laws of British Columbia, Canada.
Please note that you will not be eligible for a refund based on any failure or refusal to sign the Waiver. PLEASE READ THE WAIVER CAREFULLY prior to booking and paying your deposit.
Please make sure all members of your party are aware of this Waiver requirement and are prepared to sign and agree to the terms of the Waiver as a condition of participating in the trip. Each adult must complete their own Waiver. Parent/legal guardian must complete the Waiver if the participant is under 19.
White Grizzly does not take responsibility for the supervision of minors. All participants under the age of 19 must be accompanied and supervised by a competent adult at all times while skiing/boarding.
Insurance
We understand that occasionally events occur that prevent you from joining us for your trip. To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly recommend purchasing Trip Cancellation / Interruption Insurance to protect your trip investment and provide additional peace of mind. Please check with your insurance company regarding your trip.
Important Notice:
Backcountry or regional restriction/closure or evacuation due to avalanche risk, state of emergency or civil authority, that cause you to interrupt or cancel your vacation may not be covered by insurance and will not be reimbursed or refunded by White Grizzly. Also note that inclement weather, poor conditions that impact the quality or enjoyment of your trip is not typically covered by insurance providers.
Currency rates
Some White Grizzly products have alternative currencies listed. These rates are real-time references only. White Grizzly trips are always charged in CAD at the time of billing and deposit payment.
Late Arrivals
White Grizzly cannot make exceptions for any reason. There is no refund for arriving late or leaving early.
What Happens If a Guest Isn’t Fit Enough or Unable to Ski The Terrain
If a guest is unable to ski the terrain we offer or is overly tired/fatigued then White Grizzly has the right to “bench” them and they will be told to either stay in the cat for a period of time to recuperate or in extreme cases take the day off from the mountain. This is a safety concern. We ask all our guests to guarantee that they are able to ski or ride the terrain that we offer and we quiz them on their general fitness upon booking. We expect all our guests to be strong to expert skiers and snowboarders and capable of skiing the entire length of their trip. If a guest has given false information regarding this then White Grizzly is not at fault and the impact on the other guest’s experience is not the responsibility of White Grizzly.
What Happens If a Guest gets sick during their stay at White Grizzly?
If a guest is showing signs of sickness then White Grizzly has the authority to ask that guest to stay in the lodge or isolate in their room until symptoms subside or the trip ends. Food, medicine and any additional assistance will be offered. In extreme cases guests can be told to leave the lodge and seek alternative accommodation. Infectious diseases are taken very seriously and a deemed a health and safety matter. White Grizzly expects guests to be forthright and clear about their health when visiting our destination. If a guest’s trip is cut short due to sickness White Grizzly is happy to assist them as best possible with any travel insurance claim (providing they have the necessary coverage).